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Returns, Refunds and Cancellations

Changed your mind on the product?

If any item does not meet your expectations you may return it within 30 days. Please return it unused and including original packaging.

Faulty Item?

Please ensure faulty products are clean and not soiled with pond water or mud. Pondkeeper will cover the cost of return for damaged and faulty products.

How to return your items

Please call our customer services team before returning an item on 01642 370888 or email us at When preparing the item for return please remember to include your order and contact details, along with a description of the fault / reason for return. Please also state if you would like a refund or replacement. Your statutory rights are not affected.

If returning using your own courier / delivery service, please obtain proof of return from the carrier.

If you need any help or further information please contact us.

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