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** PLEASE BE AWARE THAT PALLET DELIVERIES TO SOUTH WEST/ SCOTLAND/ ESSEX/ READING/ SOUTHAMPTON AND SALISBURY ARE SIGNIFICANTLY DELAYED***

Returns, Refunds and Cancellations

Changed your mind on the product?

If any item does not meet your expectations you may return it within 30 days of receipt.

Itemsámustábe returned unused, undamaged and in their original packaging. Weádo notáprovide free returns for unwanted goods but can collect goods from an address of your choice for a ú10 collection fee (ú60 for pallets) - please emailáreturns@pondkeeper.co.ukáto arrange a collection. This collection service is only available for mainland UK. Unfortunately custom made liners and live plants cannot be returned unless faulty.

Faulty Item?

If your item is faulty please get in touch by emailingáreturns@pondkeeper.co.uk.

Pondkeeper will cover the cost of return for damaged and faulty products.

How to return your items

Please complete the Returns Form which was attached to your despatch confirmation email and include this in the package to be returned.

Your statutory rights are not affected.

If returning using your own courier / delivery service, please obtain proof of return from the carrier. We will not be held responsible for any goods that are lost or damaged in transit.

Returns Address:

Returns @ Pondkeeper
A3 Bentley Avenue
Cowpen Industrial Estate
Billingham
TS23 4BU

If you need any help or further information pleaseácontact us.

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