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Returns, Refunds and Cancellations

Changed your mind on the product?

If any item does not meet your expectations you may return it within 30 days of receipt. Items must be returned unused, undamaged and in their original packaging. We do not provide free returns for unwanted goods but can collect goods from an address of your choice for a 10 collection fee - please call us on 01642 370888 or email returns@pondkeeper.co.uk to arrange a collection.

Faulty Item?

If your item is faulty please get in touch on 01642 370888 or by emailing returns@pondkeeper.co.uk. Pondkeeper will cover the cost of return for damaged and faulty products.

How to return your items

Please call our customer services team before returning an item on 01642 370888 or email us at returns@pondkeeper.co.uk When preparing the item for return please remember to include your order and contact details, along with a description of the fault / reason for return. Please also state if you would like a refund or replacement. Your statutory rights are not affected.

If returning using your own courier / delivery service, please obtain proof of return from the carrier. We will not be held responsible for any goods that are lost in transit.

If you need any help or further information please contact us.

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