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Pond Keeper reviews

Feedback for Pond Keeper has been compiled from 2252 customer reviews

Date Product Score Customer Comment

EasyPond 4500 Pond Pump and Filter Set

+

All appears to function OK.
Can't really comment any further as only just fitted and the filter will obviously need time to do its job.

Wheatgerm Pellet Pond Food 4kg Tub

-

could be just my fish, but they will not take it, I have tried all winter!


On 10-Apr-2018 the supplier responded:
Good afternoon,

Thank you for taking the time to leave feedback.

I'm sorry to hear that your fish do not like this food, perhaps it is a bit like marmite in that sense! 

Best wishes,

Laurie

Customer Relations


On 12-Apr-2018 the customer added:
you are probably right!!
will not deter me from using pondkeeper.
thank you for responding.

See this exchange on Feefo

Pond Air Stone 50mm (2 inch) Blue

-

Not bad. Don't seem to be getting the usual small size bubbles. Fish still alive so so far so good.

Velda Solar Pond Thermometer

--

Product worked for a few days then failed, replacement unit sent out which lasted a week then failed


On 10-Apr-2018 the supplier responded:
Good afternoon,

Thank you for taking the time to leave feedback.

I'm sorry to hear that the replacement thermometer has failed.

I have processed a refund for this item, this will show in your PayPal account within 24 hours.

Best wishes,

Laurie

Customer Relations

PondXpert Solar Lily Red Single

  • Customer also bought: .... :
  • PondXpert Organic Barley Straw Flakes
  • Velda Zebra Rush Artificial Plant XS
  • PondXpert Solar Sublight - Single (FREE with voucher: 18DESP)
-

I purchases three lilies. One of them lights up beautifully the other two do not. I find the turn on button not very positive. So I have tried altering them twice but to no avail. Regretfully I no longer have the cartons they came in so am unable to return them as unsatisfactory.
A very disappointing purchase.


On 11-Apr-2018 the supplier responded:
Dear Customer, 

I am very sorry to hear you are having issues with the PondXpert Solar Lily. 

We will give you a call to resolve the issue. 

Best wishes, 

Rebecca

Customer relations. 

Velda Zebra Rush Artificial Plant XS

  • Customer also bought: .... :
  • PondXpert Organic Barley Straw Flakes
  • PondXpert Solar Lily Red Single
  • PondXpert Solar Sublight - Single (FREE with voucher: 18DESP)
++

Excellent. very realistic. So impressed I purchases another on

PondXpert SolarShower Float with Battery & LED

  • Customer also bought: .... :
  • Artificial Grass - Sample Pack
++

PURCHASED 4 MONTHS AGO FOR A SMALL POND HAVE FOUND IDEAL SIZE AND TO DATE HAVE HAD NO PROBLEMS.
NOW ALMOST TWO YEARS SINCE PURCHASE AND STILL GOING STRONG !!

xPondXpert Throw n'' Go Gel Balls - BOGOF

++

Remarkably quick service. Great value 2 for 1

EasyPond 4500 Pond Pump and Filter Set

++

VERY GOOD VALUE WORKS PERFECTLY

11w UVC Bulb - Buy One get One FREE

++

As ordered, delivery very quickly couldn't ask for better service

PondXpert Flowmaster Pond Pump 3500

++

Far more powerful pump at the same rating as my previous oasis pump.

24w UVC Bulb - BOGOF Offer

++

Item supplied quickly and well packed

PondXpert Blanketweed Beater Six BUY ONE GET ONE FREE

  • Customer also bought: .... :
  • xPondXpert Throw n' Go Gel Balls - BOGOF
++

Does the job wont let you down like some other products on the market

xPondXpert Throw n' Go Gel Balls - BOGOF

  • Customer also bought: .... :
  • PondXpert Blanketweed Beater Six BUY ONE GET ONE FREE
++

Again great item does what it says on the tin use these all the time for a health pond Highly recommend these

PondXpert Greenstop 40000 UVC - 55 Watt

++

Easy to fit water crystal clear in one day

xPondXpert Throw n'' Go Gel Balls - BOGOF

  • Customer also bought: .... :
  • PondXpert Throw ''N'' Go Barley Straw Balls EXTRA FILL
-

Unfortunately each bottle had a ball which had disintigrated, probably due to being shaken up in the delivery process.


On 08-Apr-2018 the supplier responded:
Good afternoon Mr Irwin,

I'm sorry to hear the condition in which you received your gel balls.

Unfortunately due to their delicate composition the balls can break in the tub prior to being placed in the pond and this can be further exasperated when in transit.

The treatments can still be used, although I appreciate it is difficult to judge how much you are using.

I have arranged for a replacement tub to be sent out, this should be with you on Tuesday.

Best wishes,

Laurie

Customer Relations

PondXpert Throw ''N'' Go Barley Straw Balls EXTRA FILL

  • Customer also bought: .... :
  • xPondXpert Throw n'' Go Gel Balls - BOGOF
+

have bought these previously and they do the job.

PondXpert Cleanopond Pond Vacuum

  • Customer also bought: .... :
  • Ubbink Wide Kidney Shape Planting Basket - 3 Pack
  • Ubbink Small Square Planting Basket 20x10cm -3 Pack
  • Ubbink Medium Square Planting Basket 25x15cm - 3 Pack
  • PondXpert Pond Basket Liners 5 Pack
-

outlet tube should be longer


On 10-Apr-2018 the supplier responded:
Good afternoon,

Thank you for taking the time to leave feedback.

If you wish to extend the outlet tube you can, we sell discharge outlet extension hose.

Please call our offices on 01642 370888 if you require any further information.

Best wishes,

Laurie

Customer Relations

Fish Mate Pond Fish Feeder (P21)

  • Customer also bought: .... :
  • Filter Foam Sets Small 17x11
++

*************************

7w UVC Bulbs - BOGOF Offer

++

Easy to fit ,Bogof great price.

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