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Complaints

We hope that you never have the need to complain and will always endeavour to give the best possible service to avoid such a situation, however we realise that some things do go wrong.

It is in both our and your interest to resolve any complaints as soon as they occur.

We will personally deal with all complaints as soon as possible, acknowledging your complaint within 48 hours and keeping you informed of our progress during the complaints procedure.

Please contact us via e-mail info@pondkeeper.co.uk or phone 01642 370888 with as much information regarding your order and product along with any other pertinent information. If leaving a voice mail out of office hours please ensure you remember to leave us your contact details in the message.

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