How long does delivery take?
We place 99% of our orders on a Next Working Day service. If your order is placed before 1pm then you will receive your order the following working day. Please see our Delivery page for further information.
How much is delivery?
Our standard delivery charge is £4.99. Some orders will require additional postage, please see our Delivery page for further information.
I need my order delivered on a weekend, is this possible?
Saturday & Sunday delivery is available for some items. Prices start at £20.00. Please contact us to discuss this option.
The item I want is out of stock, when will it be back?
We usually have estimated delivery dates for incoming products, please contact us for specific product information.
Can I amend my order?
Absolutely, provided we have not already despatched it. Please contact us and one of the team will be happy to help.
What payment methods do you accept?
We accept Visa, MasterCard, Maestro and PayPal on the website. We accept Visa, MasterCard, Maestro and American Express over the telephone.
How do I return an item?
Please see our Returns page for detailed information on this.
My product is faulty, what can I do?
Please contact the team at your earliest convenience to discuss a resolution.
I have an issue with my pond, can you help?
If you have a problem with your pond, equipment or would simply like general pond-keeping advice then we will be happy to help!
- Check out our Blogs to see if your query is covered
- Talk with our experienced advisors on LiveChat
- Send us an email to info@pondkeeper.co.uk
- Contact our call centre on 01642 370888 – all of our operators are trained and will be able to assist with any query you may have
Why doesn’t my equipment have a plug attached?
Please see this specific page for information on plugs.
How long will my refund take?
It can take up to 14 working days for items to be checked and and refunds processed.
What is the safest way to get rid of my old equipment?
We know it’s tempting but please do not throw old electrical equipment in your bin. Please see this specific article on our WEEE Directive.
