How long does delivery take?
We place 99%
of our orders on a Next Working Day service. If your order is placed before 1pm
then you will receive your order the following working day. Please see our Delivery page for further information.
How much is delivery?
Our standard
delivery charge is £4.99. Some orders will require additional postage, please
see our Delivery page for
further information.
I need my order delivered on a
weekend, is this possible?
Saturday & Sunday
delivery is available for some items. Prices start at £14.99. Please contact us to discuss this
option.
The item I want is out of stock, when
will it be back?
We usually
have estimated delivery dates for incoming products, please contact us for specific
product information.
Can I amend my order?
Absolutely,
provided we have not already despatched it. Please contact us and one of the team
will be happy to help.
What payment methods do you accept?
We accept
Visa, MasterCard, Maestro and PayPal on the website. We accept Visa,
MasterCard, Maestro and American Express over the telephone.
How do I return an item?
Please see
our Returns page for detailed
information on this.
My product is faulty, what can I do?
Please contact the team at your earliest
convenience to discuss a resolution.
I have an issue with my pond, can you
help?
If you have
a problem with your pond, equipment or would simply like general pond-keeping advice
then will be happy to help!
·
Check
out our Blogs to see if your
query is covered
·
Talk
with our experienced advisors on LiveChat.
·
Send
us an email to info@pondkeeper.co.uk
·
Contact
our call centre on 01642 370888 –
all of our operators are trained and will be able to assist with any query you
may have.
Why doesn’t my equipment have a plug
attached?
Please see this specific page
for information on plugs.
How long will my refund take?
It can take up to 14 working days for items to be checked and and refunds processed.
What is the safest way to get rid of
my old equipment?
We know it’s
tempting but please do not throw old electrical equipment in your bin. Please
see this specific article on our WEEE Directive.
