Pondkeeper are committed to protecting your privacy. All information will be collected lawfully and in accordance with the Data Protection Act 1998 and General Data Protection Regulations (GDPR).
We collect information about you for 3 reasons:
- firstly - to process your order
- secondly - to provide you with the best possible service
- thirdly - to occasionally send you appropriate marketing materials (and then, only with your express consent)
We will not e-mail you in the future unless you have given us your consent or pass your e-mail address to other trusted traders unless you agree.
The type of information we will collect about you includes:
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent and the information we have will be accurate and up to date. You can check the information that we have about you by emailing us at the email address below. If you find any inaccuracies please let us know and we will delete or correct it for you.
We can also provide a copy of the personal information we hold for you, at your request, either by email or on a physical hard copy through the post.
If you prefer for us not to have your personal information we have currently please telephone or email us and we will delete it for you. The contact details are below.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
We will never allow your information to be subjected to automated decision making including profiling.
In order to keep your information as secure as possible we do not keep credit or debit card information on file and only keep your information for a maximum of 6 years.
If you need any help or further information please contact us. We will be glad to help in any way we can. Our contact details are below:
A3 Bentley Avenue
01642 370 800
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.