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PLEASE ALLOW 72 HOURS FOR A RESPONSE TO YOUR EMAIL......PLEASE CHECK THE FAQ PAGE BEFORE CONTACTING US - THANK YOU Click Here  

Contact

Please Read Before Contacting Us

We are experiencing extremely high call volumes at the moment, please place orders online.

The current delivery time scale is 5-7 working days.

YOU WILL RECEIVE AN EMAIL WHEN YOUR ORDER HAS BEEN DESPATCHED - DO NOT CONTACT US FOR AN UPDATE ON THIS AS WE WILL NOT BE ABLE TO REPLY TO YOU.

PLEASE ALLOW 24 HOURS FOR YOUR CONFIRMATION EMAIL TO COME THROUGH - THANK YOU FOR YOUR PATIENCE

We are working extremely hard to get all your pond essentials to you, please only contact us if your query if ABSOLUTELY URGENT AND NECESSARY as we need all hands on deck to get orders out as quickly as possible. The carrier networks are still operating to a high level of service but given the overall impact of COVID-19, you may see some service disruption.

Before contacting us with a query please see if you can find your answer on our DELIVERY INFORMATION page or FAQs page.

If you cannot find an answer on our website and your question is not related to despatch/delivery updates then please email info@pondkeeper.co.uk.

We thank all of our customers for their patience during this extraordinary time.

The Pondkeeper Team

Orderline

01642 370888

Call Centre Hours

Monday: 10am to 1pm
Tuesday: 10am to 1pm
Wednesday: 10am to 1pm
Thursday: 10am to 1pm
Friday: contact us by email only
Saturday: contact us by email only
Sunday: contact us by email only

Fax

01642 370800

We're Here to Help

If you are unsure what to get, need any help or further information about our products or pondkeeping in general please do not hesitate to contact us and one of our helpful and friendly sales team will be able to assist you.

If you would prefer to talk face-to-face why not pop into our purpose-built shop in Billingham where you can see some of the products in action, buy fish and plants, and of course make use of our staff's knowledge and expertise.

Email

info@pondkeeper.co.uk

Visit the Shop

Shop Opening Times

Unfortunately our shop is closed until further notice.

Address

A3 Bentley Avenue
Cowpen Industrial Estate
Billingham
TS23 4BU

Getting Here

Directions

We are easy to find just off the main Cowpen Lane Road.

If you are coming from Billingham centre then simply take a left turn at the traffic lights over the railway bridge. Go past the 'Salt Depot' on your left-hand side and the next right hand turn is Bentley Avenue.

Take a sharp right and we are at the far end of the compound and where you will see our purpose built shop ahead of you.

From Middlesbrough/Stockton follow signs to Billingham then 'Cowpen lane Industrial Estate'. You will find yourself on Cowpen Lane, follow lane to crossroad/traffic lights at bridge then follow directions the directions from Billingham.

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