Please Read Before Contacting UsWe are experiencing high call volumes and there may be a significant delay in answering your call, please accept our apologies. Why not see if your questions is answered on our DELIVERY INFORMATION page or FAQs page.
PLEASE ALLOW 24 HOURS FOR YOUR ORDER CONFIRMATION EMAIL
Thank you to all our customers for their ongoing support.
The Pondkeeper Team
Call Centre Hours
Monday: 10am to 1pm
Tuesday: 9am to 5pm
Wednesday: 9am to 5pm
Thursday: 9am to 5pm
Friday: 10am to 1pm
Saturday: 10am to 2pm
We're Here to Help
If you are unsure what to get, need any help or further information about our products or pondkeeping in general please do not hesitate to contact us and one of our helpful and friendly sales team will be able to assist you.
If you would prefer to talk face-to-face why not pop into our purpose-built shop in Billingham where you can see some of the products in action, buy fish and plants, and of course make use of our staff's knowledge and expertise.
Visit the Shop
Shop Opening Times
Wednesday: 10am to 4pm
Thursday: 10am to 4pm
Friday: 10am to 4pm
Saturday: 9am to 5pm
Sunday: 10am to 4pm
A3 Bentley Avenue
Cowpen Industrial Estate
We are easy to find just off the main Cowpen Lane Road.
If you are coming from Billingham centre then simply take a left turn at the traffic lights over the railway bridge. Go past the 'Salt Depot' on your left-hand side and the next right hand turn is Bentley Avenue.
Take a sharp right and we are at the far end of the compound and where you will see our purpose built shop ahead of you.
From Middlesbrough/Stockton follow signs to Billingham then 'Cowpen lane Industrial Estate'. You will find yourself on Cowpen Lane, follow lane to crossroad/traffic lights at bridge then follow directions the directions from Billingham.