ratingPondXpert Cleanopond Discharge Basket
SKU: PXVAC0BAG
Manufacturer: Pondxpert
£39.99
In Stock
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Pond Keeper reviews
PondXpert Preformed Pond Tench & TripleAction 3000 Pump
Service rating : Really good. Very fast delivery. Definitely use again.
Product : Very good preformed pond and filter.
Pond Liner 5m x 4m 40 Year Guarantee Plus Underlay
Service rating : Prompt service, good prices, speedy delivery.
Product : Did what it said on the can.
Pond Fleece Underlay 6x6
Fast efficient service
PondXpert EasyPond 7000 Pump & Filter Set
As Above
PondXpert TripleAction 2000 Evolve 5w
Service rating : Answered my questions clearly and helped me make my mind up which product would work for my size of pond.
Product : This product cleared up my green water within three weeks and I can now see my fish clearly. It really works well with a minimum of maintenance.
Pond Liner 4x3m 40yr Plus Underlay
Service rating : Pond liner was as described on the site. It arrived very quickly. Well packed. Good advice included.
Product : Good quality liner and underlay
Hozelock Pond Grabber
Service rating : Excellent , quick service. I have bought from this company in the past, and most certainly will do again. I highly recommend them.
Product : Just what I wanted. Very happy.
Fish Mate P7000 Pond Fish Feeder
Service rating : Fast delivery of an excellent product at a reasonable price.
Product : The feeder has worked perfectly during a recent 3 week holiday. I'm using the smallest feed setting to provide 3 feeds per day. Did have a problem with magpies who quickly learnt to steal food from the feed chute and tap the chute to release more food so I've enclosed the feeder in a wire mesh protector.
PondXpert TripleAction 3000 Evolve 9w
Service rating : Excellent service. Fast delivery. Reasonably priced products and great quality.
Very impressed with whole service.
Product : Great pump. Easy to set up and works as described.
PondXpert Preformed Pond Goldfish
Service rating : The pond arrived quickly, but I was not impressed that we paid so much money for a pond only to realise the size delivered was 75l less than it said on their website, when I called them, they apologized and said they will correct it online that the pond is indeed only 175l, but didn't offer exchanging it for bigger one or anything else, the lady over the phone assured me we can get at least 6 gold fish in this size pond, but when we actually visited proper aquatic centre to look at some fish, they told us we can't put any in as it's not big enough for fish (goldfish needs approx 100l for first fish and 50l for any additional fish and we were advised you should always have at least 3 goldfish in a pond together) so we are now stuck with pond which can't have fish and we were wrongly advised over the phone and sold a pond unsuitable for purpose.
Product : Size is 75l less than what was advertised online and therefore is not suitable for fish as 3 golfish would need at least 200l minimum and this is barely 175l.
On 16-Jun-2019 the supplier responded:
Good afternoon,
Thank you for taking the time to leave feedback.
I'm sorry to hear that the incorrect information was displayed on our website, thank you for bringing this to our attention.
It would be possible to keep fish in this pond based on industry standard guidelines however I understand that the volume is a lot less than you were expecting.
Please email me on laurie.may@pondkeeper.co.uk to discuss this matter further.
Best wishes,
Laurie
Customer Service Lead
On 16-Jun-2019 the customer added:
See this exchange on FeefoVery impressed with how our issue was handled after speaking to Customer Service Lead, absolutely top customer service and quick at resolving our issue, I will make sure I purchase our other supplies needed from this seller as they were quick at rectifying their mistake and I feel assured they their customer service is their priority. Thank you
On 16-Jun-2019 the supplier responded:
Good afternoon,
Thank you for taking the time to leave feedback.
I'm sorry to hear that the incorrect information was displayed on our website, thank you for bringing this to our attention.
It would be possible to keep fish in this pond based on industry standard guidelines however I understand that the volume is a lot less than you were expecting.
Please email me on laurie.may@pondkeeper.co.uk to discuss this matter further.
Best wishes,
Laurie
Customer Service Lead
On 16-Jun-2019 the customer added:
See this exchange on FeefoOur issue was very quickly resolved after speaking to Customer Service Lead and I feel assured that customer service is their top priority, I will be using them again to buy our other supplies needed for our pond. Thank you
PondXpert Pondolight 3 LED Pond Lights
Service rating : Lovely product gives beautiful light just what I wanted at a very competitive price really lovely
Product : great product good price just what I wanted Looks Great. Recommended
PondXpert MightyMite 2000 Pond Pump
Service rating : great product very quickly delivered Competitive price. Very Pleased
Product : great product. good value for money. would recommend
9w UVC Bulb (Single-Ended BOGOF Deal)
Service rating : I am a frequent flyer with PondKeeper - I noticed my pond was turning a beautiful shade of green and saw my UV was out - I had a spare bulb which promptly blew when I fitted it. I ordered replacement bulbs from PondKeeper and they arrived within 48 hours - as always a timely service and a saviour for my Sturgeon and Koi - thankyou PondKeeper for never letting me down in an emergency x
Product : Fitted as soon as I received it and did the job perfectly
Pond Liner 3 x 3m 40 Year Guarantee Plus Underlay
Service rating : Rapid delivery and ease of ordering.
Product : Great product and good value.
Pond Liner 4x3m 40yr Plus Underlay
Service rating : A+++++++++
Product : A+++++++++++++++++++++++++
PondXpert FreeFlow 13000 Pond Pump
Service rating : Arrived on time , well packed great customer service ,
Product : Great service. Well packaged , will defo buy. Again , thanks
PondXpert Pond Gel Balls THROW''N''GO 8 for 5 Deal
Service rating : order delivery fast & on time
Product : spot on does the job has listed
25w UVC Bulb (Double-Ended BOGOF Deal)
Service rating : Good prices and prompt delivery
Product : Always buy these each year as good value as its a BOGOF deal
PondXpert Blanketweed Beaters (BOGOF Deal)
Service rating : Top notch for prompt delivery, even more so if spending £30 plus and they have a free p&p offer on.
Product : Appears to be doing a great job so far.
PondXpert EasyFilter 30000 Pond Filter
Service rating : prompt despatch of item
Product : I now have 2 of these in an effort to keep a 2000 gallon pond in good health and clear, the water quality is fine (all in spec.) but the water clarity is very poor. I am using these with a variable power pump and have tried a very sedate pumping rate (1000 gallons an hour for a week) and and also a greater flow of around 3000 g an hour for a week. Very dissapointed that 2 of these capable supposedly of filtering 60,000 litres seem unable to keep a 2000 gall. pond clear.
On 07-Jun-2019 the supplier responded:
Dear Customer,
Thank you for taking the time to leave us your feedback, we appreciate all comments about our products whether good or bad.
I will call you shortly to discuss your water quality issue, I'm sure we can help improve this for you.
Regards,
Matt Anderson
www.pondkeeper.co.uk
On 13-Jun-2019 the customer added:
See this exchange on FeefoDear Matt,
I must commend you on your immediate response to my review and for the proactive action you took to help me clarify my pond in sending me a blagdon "Clear Pond" product.
I have never before experienced such excellent customer service from any company, I can only urge anyone who requires aquatic products to use Pondkeeper and they will be assured of a superb level of attention and customer service.
Thank you again.
Regards.
Pete.