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Genuine replacement part from Lotus
Service rating : Fast delivery. Good value. Works very well!Product : Excellent works well in our pond
Service rating : Fast delivery well packed, good quality.Product : Arrived quick no problems. Good quality.
Service rating : Always ben pleased with pond keeper, however disappointed with courier dropping UV bulbs over side gate from height after leaving instructions to leave by front door if no answer. In defence of pond keeper the packaging was clearly marked as fragile.Product : Excellent purchase inc BOGOF
The things I ordered were delivered in four days-coming exactly when I was told they would arrive. Excellent service.
Service rating : Excellent service super efficient delivery service could not ask for any better serviceProduct : Great service have not fitted them yet but will do if it ever stops Raining in Northern Ireland
Service rating : Always pleased to de0 with pond keeper very prompt serviceProduct : Always pleased pleasure to do business with very prompt order and dle0 se0
By issuing a refund of delivery charges, for failure to deliver as promised with no notification of what was going on.
On 09-May-2022 the supplier responded:Good afternoon, thank you for your feedback. I am sorry to hear we did not meet your expectations. Due to the bank holiday when your order was placed, we dispatched your order on the 3rd May, and due to the holiday the courier were delayed by 24 hours which is when you received your order. We have refunded the delivery charge for you as we did not meet your expectations for delivery.If you wish to discuss this matter further then please contact me Donna Ellison Customer Service Manager at firstname.lastname@example.org
Item was as advertised. Telephone enquiry answered quickly. Ver fast delivery.
Service rating : Prompt despatch. Two bulbs for the price of one so a good deal. Will buy from them again.Product : Good price for the product.
Service rating : I have bought a few things from Pond Keeper. Items arrive quickly and well packed. This time I bought a net for removing sludge. Itís sturdy and has an extendable handle. Just right for the job.Product : A very sturdy net with extendable handle. Perfect for the job.
Service rating : excellent customer service nothing is a problem , friendly knowledgeable staff, low priced quality goods . fast delivery always my first port of callProduct : excellent product low price
Excellent just the item I needed quick service will use again thanks
Service rating : never had a bad experiance from pond keeper...they do what it takes to keep there customers happy and satisfiedProduct : Real value for money, cannot argue with that
The service was fine; just the product I had trouble with.
Service rating : Items came quicker than expected all well packagedProduct : Haven't used all items yet but am sure they will all do the job they say they will
Service rating : Efficient timely arrival of three very expensive small tubular bundles of barley strawProduct : See initial comment - I will try a different supplier next time
Service rating : Great service, fast postage and very well packaged. Highly recommendedProduct : Quality air line, canít fault it.
Service rating : Excellent, fast and undamagedProduct : Good quality, but could use a longer up pipe
Service rating : Bought online,very easy to choose.Product : Saved for the future. Not yet used.
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