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Delivery Information

Products are normally available from stock unless stated and we aim to despatch all orders within 24 hours of your order being placed.

Delivery is direct to your door from our warehouse and all orders are placed on a next working day service*

We endeavour (and achieve a 99% success rate) in delivering all orders placed before 1pm on the next working day*

Saturday morning delivery is available on request - starting from £30 - please phone 01642 370888 to arrange.

family round a garden pond

We use 3 couriers

For very small parcels we use Royal Mail 1st Class which should be delivered in 24hrs.

Most of our orders will be delivered by our parcel courier - UK Mail on a 24hr service. Items can be left safe or with a neighbour if required. Please leave any instructions in the comments box provided in the 'card details' section when you checkout.

Some oversized items will need to be delivered by pallet and come via the Deveraux and the Pallet network possibly incurring an additional charge, please ask for a delivery quote prior to ordering if you are unsure. The delivery is again on a next working day service and so should be delivered within 24hrs of receiving the order.

Alternative charges/ delivery services may be made for the following areas:

  • Isles of Man
  • Wight & Scilly
  • Northern Ireland
  • Channel Isles plus Scottish Highland & Island postcodes (BT, AB31-38, AB40-56, HS, IV, KA27-28, KW, PA20-88, PH4-44, PH49-50, ZE)
  • Delivery to Republic of Ireland and Europe available

Please phone 01642 370888 for a quote before you place your order.

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© Copyright Pondkeeper 2017. Pondkeeper is registered in England, Registration no. 5601027. Our VAT number is GB 875 4886 60.

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