Free UK Delivery on Orders Over £39
**We offer free UK delivery on all orders over £39. No discount code is needed; the free delivery is automatically applied at checkout. Normal delivery terms apply (see information below).
📦 Standard UK Delivery
Cost: £4.99 for orders under £39.
Service: Next Working Day Delivery
Eligibility: Most orders placed before 1pm are dispatched the same day for delivery the next working day.
Exclusions: This service does not include Saturdays, Sundays, or Bank Holidays. Orders placed on weekends or Bank Holidays will be dispatched the next working day.
Note: Some items are excluded from this service. Please refer to the product page for specific details.
📅 Saturday Delivery
Cost: £19.99
Note: Free delivery does not apply to Saturday deliveries. Not all items are eligible for Saturday delivery. Please contact us for further information.
⏳ Delivery Times for Specific Items
Certain items, such as larger Butyl, EPDM, PVC, Firestone liners, GT Ponds, and live plants, are shipped directly from the manufacturer or nursery. These items may take 10–15 working days for delivery. Please note that online tracking is not always available for these items. If you have not received your order within 3 weeks, please contact us, and we'll assist you further.
📝 Delivery Instructions
You can provide delivery instructions during checkout. Our couriers will do their best to follow these instructions.
🌍 International Orders
European Orders: We accept orders from European customers via email or telephone only; orders cannot be placed through our website. Please note that certain items, such as fish food, water treatments, and waterfall foam, cannot be shipped outside the UK.
Northern Ireland: We accept orders to Northern Ireland; however, some items may be excluded. Additional delivery charges may apply. Please contact us for more information.
🚚 Large or Heavy Items
Some items require pallet delivery, which incurs an additional charge. This is a kerbside-only delivery. Our drivers are not permitted to assist beyond the drop-off point. We will contact you prior to dispatch if any additional payment is required.
📍 Exempt Postcodes
Certain UK postcodes are not eligible for next working day delivery:
- Isle of Man
- Isle of Wight
- Isle of Scilly
- Northern Ireland
- Channel Islands & Scottish Highlands (AB31-38, AB40-56, HS, IV, KA27-28, KW, PA20-88, PH4-44, PH49-50, ZE)
Standard deliveries (excluding pallets and dropship items [Live Plants, Rubber Liners]) to these areas require no additional charge but can take 72 hours.
💳 Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- Maestro
- American Express
- PayPal
- PayPal Credit
Payments are processed securely at checkout.
📞 Customer Support
If you have any questions or need assistance, please contact us at:
Email: info@pondkeeper.co.uk
Phone: 01642 370888