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Pond Keeper reviews

Feedback for Pond Keeper has been compiled from 2136 customer reviews

Date Product Score Customer Comment

Hozelock Pond Grabber

++

Just what I wanted. Very happy.

Fish Mate P7000 Pond Fish Feeder

+

The feeder has worked perfectly during a recent 3 week holiday. I'm using the smallest feed setting to provide 3 feeds per day. Did have a problem with magpies who quickly learnt to steal food from the feed chute and tap the chute to release more food so I've enclosed the feeder in a wire mesh protector.

PondXpert Pond Protectors 10 Ring Pack

  • Customer also bought: .... :
  • PondXpert TripleAction 3000 Evolve 9w
  • 25yr pondliner 4x4
  • PondXpert Pond Net System Trapeze Net 30cm
  • PondXpert Pond Net System Small Fixed Pole 1.2m
++

Great protectors for pond. Saving the fish from local heron!

25yr pondliner 4x4

  • Customer also bought: .... :
  • PondXpert TripleAction 3000 Evolve 9w
  • PondXpert Pond Net System Trapeze Net 30cm
  • PondXpert Pond Protectors 10 Ring Pack
  • PondXpert Pond Net System Small Fixed Pole 1.2m
++

Great liner and plenty of it. Installed and fish happily swimming around in their nice clean pond.

PondXpert Pond Net System Trapeze Net 30cm

  • Customer also bought: .... :
  • PondXpert TripleAction 3000 Evolve 9w
  • 25yr pondliner 4x4
  • PondXpert Pond Protectors 10 Ring Pack
  • PondXpert Pond Net System Small Fixed Pole 1.2m
++

Fab net and cheaper than other stores product.

PondXpert TripleAction 3000 Evolve 9w

  • Customer also bought: .... :
  • 25yr pondliner 4x4
  • PondXpert Pond Net System Trapeze Net 30cm
  • PondXpert Pond Protectors 10 Ring Pack
  • PondXpert Pond Net System Small Fixed Pole 1.2m
++

Great pump. Easy to set up and works as described.

PondXpert Preformed Pond Goldfish

++

Size is 75l less than what was advertised online and therefore is not suitable for fish as 3 golfish would need at least 200l minimum and this is barely 175l.


On 16-Jun-2019 the supplier responded:
Good afternoon,

Thank you for taking the time to leave feedback.

I'm sorry to hear that the incorrect information was displayed on our website, thank you for bringing this to our attention.

It would be possible to keep fish in this pond based on industry standard guidelines however I understand that the volume is a lot less than you were expecting.

Please email me on laurie.may@pondkeeper.co.uk to discuss this matter further.

Best wishes,

Laurie
Customer Service Lead


On 16-Jun-2019 the customer added:
Our issue was very quickly resolved after speaking to Customer Service Lead and I feel assured that customer service is their top priority, I will be using them again to buy our other supplies needed for our pond. Thank you

See this exchange on Feefo

PondXpert Pondolight 3 LED Pond Lights

  • Customer also bought: .... :
  • Velda Premium Cover Net 4 X 3m
++

great product good price just what I wanted Looks Great. Recommended

PondXpert MightyMite 2000 Pond Pump

++

great product. good value for money. would recommend

9w UVC Bulb (Single-Ended BOGOF Deal)

++

Fitted as soon as I received it and did the job perfectly

Pond Liner 3 x 3m 40 Year Guarantee Plus Underlay

++

Great product and good value.

Pond Liner 4x3m 40yr Plus Underlay

++

A+++++++++++++++++++++++++

PondXpert FreeFlow 13000 Pond Pump

++

Great service. Well packaged , will defo buy. Again , thanks

PondXpert Pond Gel Balls THROW''N''GO 8 for 5 Deal

++

spot on does the job has listed

25w UVC Bulb (Double-Ended BOGOF Deal)

  • Customer also bought: .... :
  • PondXpert Blanketweed & Sludge Eliminator Deal Pack
++

Always buy these each year as good value as its a BOGOF deal

PondXpert Blanketweed & Sludge Eliminator Deal Pack

  • Customer also bought: .... :
  • 25w UVC Bulb (Double-Ended BOGOF Deal)
+

I have used the blanket weed eliminator before and it works well but leaves the water murky. So it is just starting to come back so this time have bought the sludge eliminator as well to see if this solves the problem.

PondXpert Blanketweed Beaters (BOGOF Deal)

  • Customer also bought: .... :
  • Moerings Floating Pond Planter with Three Pond Plants
++

Appears to be doing a great job so far.

Moerings Floating Pond Planter with Three Pond Plants

  • Customer also bought: .... :
  • PondXpert Blanketweed Beaters (BOGOF Deal)
-

The idea is good but sadly the plants arrive bunched up in a mass of what appears to be sphagnum moss and apart from one plant, it was nigh impossible to determine the remaining two's root system's or plant body, so I just plonked a ball of (basically) moss into the compost, which is sadly short of content and likewise the gravel and hope a miracle happens. There is now some veeeerrryyy slow progress, but I fear the summer will be over before these have any chance of maturing.
I wonder if the supplier of these plants could devise a method of actually putting a film of some sort between the root balls to make separation easier?


On 07-Jun-2019 the supplier responded:
Dear Julian,

Thank you for taking the time to leave us your feedback.

One of the team will call your shortly to help.

Regards,

Matt Anderson
www.pondkeeper.co.uk
01642 370888


On 13-Jun-2019 the customer added:
Courteous and superb customer service has now resolved the issue I had with this product, another 5 stars for Pondkeeper. Thank you.

See this exchange on Feefo

PondXpert EasyFilter 30000 Pond Filter

-

I now have 2 of these in an effort to keep a 2000 gallon pond in good health and clear, the water quality is fine (all in spec.) but the water clarity is very poor. I am using these with a variable power pump and have tried a very sedate pumping rate (1000 gallons an hour for a week) and and also a greater flow of around 3000 g an hour for a week. Very dissapointed that 2 of these capable supposedly of filtering 60,000 litres seem unable to keep a 2000 gall. pond clear.


On 07-Jun-2019 the supplier responded:
Dear Customer,

Thank you for taking the time to leave us your feedback, we appreciate all comments about our products whether good or bad.

I will call you shortly to discuss your water quality issue, I'm sure we can help improve this for you.

Regards,

Matt Anderson
www.pondkeeper.co.uk


On 13-Jun-2019 the customer added:
Dear Matt,
I must commend you on your immediate response to my review and for the proactive action you took to help me clarify my pond in sending me a blagdon "Clear Pond" product.
I have never before experienced such excellent customer service from any company, I can only urge anyone who requires aquatic products to use Pondkeeper and they will be assured of a superb level of attention and customer service.
Thank you again.
Regards.
Pete.

See this exchange on Feefo

Hutton Gold Label Sealer Black 290ml

  • Customer also bought: .... :
  • Pond Liner 10m x 6m 40 Year Guarantee Plus Underlay
++

joined to liners together. worked well

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