ratingHozelock Cascade 4000 Pond Pump
SKU: HZCD4000
Manufacturer: Hozelock
£94.99
In Stock
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Pond Keeper reviews
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Service rating : they sold me an absolute pile of CR*P. The pond vac looks in the picture like you can use it in shallow water and just have the tip submerged but you have to have the whole of the ********* head submerged and it wont work in depths less than 12 inches at least. Then when I tried to use it in deeper water it blocked instantly and it was impossible to get it open to unblock it. The water bag didn't actually get used as the lousy vac broke down but if it did it too would have been useless as the mesh is too big. The whole thing was a waste of money and they should know this and not sell it. I totally blame them for selling garbage to me. Now I have to go to the tip to get rid of it.
Product : This is a totally useless pond vac, From the images of a man using it, looks like you can use it in shallow water but you can't it needs to be at least 12 inches or more. Even then it leaks from the fittings and blocked within 30 seconds. I couldn't unblock it as it was impossible to open it up. If you buy this you are an idiot as you have been warned. The mesh waste carrier is also useless as the mesh is too coarse. The worst thing i have bought ever in my life!
On 03-Jun-2018 the supplier responded:
Good afternoon Mark,
Thank you for taking the time to leave feedback.
I'm really sorry and surprised to hear that you're unhappy with the performance of your Hozelock Vacuum, this product usually gains excellent reviews.
Hozelock are a reputable manufacturer and we are proud to stock their products.
As per our returns policy we are happy to accept any item back that you are not completely satisfied with within the 30-day grace period.
Please get in touch on 01642 370888 to arrange for this vacuum to be collected and refunded.
Best wishes,
Laurie
Customer Relations
On 04-Jun-2018 the customer added:
See this exchange on FeefoI had a problem with the pond vac , including it stopping working after 30 seconds. I didn't think it was worth the bother trying to argue for a refund and sending it back but Pond Keeper contacted me and offered a full refund saying that I am the exception. I am willing to accept that possibly I had a duff one and normally they are ok so perhaps I was being harsh. What I can say is if you buy one better get it from Pond Keeper!
On 18-Jun-2018 the customer added:
See this exchange on FeefoHi I returned the pond vac as you kindly offered some time ago but I have not yet received the refund. You suggested i should only return the pond vac and not bother with the net thing as it was too hard to disassemble and clean/dry out etc.
thanks Mark radford
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