Ecosystem-style ponds are mostly self-cleaning, but a yearly clean-out is still recommended. Filters need maintenance every 2–4 weeks during the season (sponge rinsed in pond water).
Usually not - for typical garden ponds you won’t need permission. But always check if it’s large, in a public site, or within a conservation area.
Absolutely! Even small ponds support frogs, toads, dragonflies, insects, and birds. To encourage them, include sloping edges and a mix of aquatic plants.
Ditching the algae isn’t just about chemicals - it’s about addressing the root cause: nutrient overload. Use aeration, added beneficial bacteria, and consider natural nutrient binders.
Clean your pond filter every 2–4 weeks during peak season, or when you notice a drop in flow rate. Always rinse sponges in pond water, not tap water, to preserve bacteria.
Yes, but it’s best to treat tap water with a dechlorinator first. Chlorine and chloramine in tap water can harm fish and beneficial bacteria.
A pond for goldfish should be at least 60cm (2 feet) deep. For koi, a minimum depth of 90cm (3 feet) is recommended to protect them in cold weather.
Pond pumps (also called filter pumps) are designed to circulate water to a filter or waterfall. Fountain pumps are made to create decorative sprays and may not be strong enough for filtration.
If an item is out of stock, it’s usually on order and due back soon. You can contact us or sign up for stock alerts on the product page for updates.
A healthy pond can stay clear using good filtration, the right balance of plants and fish, regular maintenance, and avoiding overfeeding.
As a general rule, your pump should circulate the entire volume of your pond once every hour. Use our handy calculator to see what your pond volume is. Need help? Contact us!
Most ponds benefit from a filter, especially if they contain fish. Filters help keep the water clear and healthy by removing debris and breaking down waste. We have many types available, from gravity filters to pressurised, koi filters and solar!
Green water can be cleared using a UV clarifier, improving filtration, and adding plants that absorb excess nutrients like oxygenators and lilies. You can also use a treatment to tackle issues with green water.
Green pond water is usually caused by algae. This can happen if there’s too much sunlight, not enough filtration, or an imbalance in the pond’s ecosystem.
The best time to start a pond is in spring or early autumn when temperatures are mild and conditions are stable. This gives plants and wildlife time to settle in before extreme weather.
We know it’s tempting but please do not throw old electrical equipment in your bin. Please see this specific article on our WEEE Directive.
It can take up to 14 working days for items to be checked and and refunds processed.
Please see the pond electrics page in our help and advice blog for information on plugs.
If you have a problem with your pond, equipment or would simply like general pond-keeping advice then we will be happy to help!
- Check out our Blogs to see if your query is covered
- Talk with our experienced advisors on LiveChat
- Send us an email to info@pondkeeper.co.uk
- Contact our call centre on 01642 370888 – all of our operators are trained and will be able to assist with any query you may have
Please contact the team at your earliest convenience to discuss a resolution.
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Absolutely, provided we have not already despatched it. Please contact us and one of the team will be happy to help.
We usually have estimated delivery dates for incoming products, please contact us for specific product information.
Saturday & Sunday delivery is available for some items. Prices start at £20.00. Please contact us to discuss this option.
Our standard delivery charge is £4.99. Some orders will require additional postage, please see our Delivery page for further information.
We place 99% of our orders on a Next Working Day service. If your order is placed before 1pm then you will receive your order the following working day. Please see our Delivery page for further information.