Oase Fountain Kit For Aquaris & Filtral
Very prompt and efficient.
Paid extra for next day delivery and also took two days holiday off work to receive item and install full pond system. Items came 3 days later when back at work. A waste of holiday but a company this siz didn’t seem to care.Has to chase several times on phone and by email. Disappointing service. Have brought elsewhere since.
Service rating : Good fast and reliableProduct : Good and does it's job and reliable
Ordering was easy and prompt delivery, however the liner seems porous, water level keeps dropping. Can't find a leak...
Service rating : The pump was good quality, an excellent price. Quick delivery and well packaged. Happy to buy again from them.Product : Solid and reliable pump, plenty of cable.
Superb service! I order an EasyPond 12000 Pump and Filter Set but did not open the box until a month later and found some parts were damaged, I emailed Pond Keeper to explain the situation and they send me a new set very promptly .
Service rating : Superb service! Good quality productProduct : Good quality product! Will order again
Service rating : The service was 5star.The different types of products were great ,something for any problem or something to stop a problem developing.Value was really good,Product : A really good quality product for the money i paid
Fast and efficient,with next day delivery
Very good service and fast delivery very helpful also
Service rating : Very very quick delivery and extremely well packaged so no damage in post. Does exactly as they said it would and would really recommend.Product : Brilliant lamps, plenty of cable from transformers to lamp housing. Well make, quality produce.
Service rating : I bought this set via the information on the web site went to show by son what I ordered in the book to find that I could have got the same thing I ordered in a different set for about a hundred pounds cheaper was not very happy still not very happyProduct : Does what it should holds water
On 30-Nov-2017 the supplier responded:Good Morning Wendy,Thank you for taking the time to leave us your feedback.I will call you shortly to resolve any issues.Warm Regards,Matt Andersonwww.pondkeeper.co.uk01642 370888
Service rating : I have used Pond Keeper a few times, more recently for a pressurised filter for a large volume pond, which was considerably cheaper than other sellers. I have had a couple of problems, (one of which was my own fault) and they have been unbelievably helpful. They have replaced the items I needed under the warranty, even the part which I damaged myself. As low prices and after sales service go, I can't fault them.Product : Because they go the extra mile.
Service rating : Yes, I would buy from Pondkeeper again - and have done! For both my recent purchases I spoke to several members of staff on the phone, in an effort to decide which product I should buy. All of them were very helpful. A small piece was missing from the filter kit I bought but a replacement was sent without quibble. My only suggestion for improvement would be to have a quick calculator in the catalogue to help with estimating the capacity of a pond. I searched but couldn't see one, and I got a bit tangled up converting the dimensions in metres into litres.Product : Surprisingly easy to handle and fit.
Service rating : Prompt and reliable delivery. Net as described on website.Product : It's a strong net and covers the area well.
Service rating : very good,would deal with this seller againProduct : very good,product does what it said
Service rating : My order arrived promptly and was excellent value for money.Product : Did the job and much cheaper than the local stockists.
Service rating : Very pool customer service department.Product : Poor customer service department
On 27-Nov-2017 the supplier responded:Good morning,Thank you for taking the time to leave feedback.I would be very interested to know what the issue was with the service you have received from our usually exemplary customer service department.Please call us on 01642 370888 to discuss any problems you have experienced so that we can ensure they do not happen again.Best wishes,LaurieCustomer Relations
On 02-Dec-2017 the customer
added:Many thanks to the customer relation team for your help in resolving my query. Your help was very appreciated
On 02-Dec-2017 the customer
added:Very helpful team
Service rating : good service nice itemProduct : good service nice product very helpful
Receive internet-exclusive offers, discounts and previews by email.
You may be new to pond keeping or your pond may be in its twentieth year, but all of a sudden you might start to notice Blanket Weed invading your pond.
© Copyright Pondkeeper 2017. Pondkeeper is registered in England, Registration no. 5601027. Our VAT number is GB 875 4886 60.
Website created by Edward Robertson web design with the Responsive Grid System