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Perfect Water Feature Kit
Set includes a 68 litre reservoir and strong metal grid that fits securely to the basin via its fixing stumps.
Service rating : always great service and fast deliveryProduct : used before perfect for the job
ordered from Pond Keeper 4/5 times now.always quality products delivered within a couple of days,and always at a bargain price.Had one occasion where I had to phone up about an order,it couldn't of been sorted any quicker and the staff couldn't of been more helpful.I would definitely recommend and will be using Pond Keeper again very soon !!!
Service rating : Very Good.Product : Exellent pondliner.Good quality.
Service rating : quick & correctProduct : does what it says ........
Service rating : Everything is treated as urgent, it arrives as pondkeeper says it will, staff are polite and very helpful with any query and always make it a priority to resolve. For advice I would always turn to poondkeeper.WELL DONE AVERYONEProduct : Spot on they love it every feed is like something new
Service rating : the delivery time was excellent but the illustrations on the boxes and on the installation diagrams were different to the equipment supplied.Product : good functionality and price but the illustrations were different to the equipment provided
Service rating : For the first time in dealing with Pondkeeper I encountered a problem with a purchase. On calling them I was provided with every assistance, they even arranged for the manufacturer to contact me to discuss further. Finally, I had to return a defective item and chose to replace with an alternative. The customer service level was beyond compare. I have dealt with Pondkeeper for several years now, and will certainly continue to do so.Product : I feel that the pump was not accurately described - plus it completely failed to function. Pondkeeper were very understanding and helpful, even getting the manufacturer to contact me directly. The inaccuracy of description related to the advertised 'second inlet' which I feel should have read 'alternative input position'. However, I couldn't get the pump to work, but both manufacturer and Pondkeeper were extremely helpful.
On 09-Jul-2018 the supplier responded:Good Morning,Thank you for taking the time to leave us your feedback on this product.I am pleased to hear that your issue was resolved in a timely and professional manner. Should any matters remain outstanding or you would like to discuss an alternative, please do not hesitate to give me a call on the number below. We want all our customers to be 100% satisfied and we really mean that.Warm Regards,Matt Anderson01642 370888
Service rating : I received my order on time and set about putting it together ready to clean my pond this is when the problem started, the vacuum would not empty into the discharge basket (there was not enough power to pump the water out and up to the rim of the basket), I had to lift the vacuum cleaner on to a planter to make it high enough to empty. that worked, but the net in the basket had such large holes, the water went back in to the pond looking exactly the same as it did when it came out.Product : It does not do the job as advertised.
On 29-Jun-2018 the supplier responded:Dear Penelope,Thank you for taking the time to leave us your feedback about our bestselling pond vac.I am sorry to hear that you are not completely satisfied with this purchase. This unit relies on gravity to discharge and as you mentioned, raising the unit will help with this process.As a gesture of goodwill, I will send you out some fine filter matting to put inside the collection basket to pick up the very fine debris.If you would like to discuss this in more detail, please do not hesitate to get in touch.Regards,Matt Anderson01642 370888
On 06-Jul-2018 the customer
added:Thank you very much for the matting, it has helped.
Service rating : Easy ordering, arrived on time, well packaged, good value...as always!Product : Simple idea but so far it appears to work. Easy to assemble and construct around existing pond features. Iím very pond proud & was dubious about having a grill floating on the pond surface. Itís now been in/on my pond for a month & the grill has settled just below the surface of the water so itís almost invisible...less invasive visually than the plastic heron I previously had parked at the pond-side...that didnít work, which is why I looked for an alternative. It has also made it easier for me to skim the surface of the pond to remove the duck weed- the roots are contained within the cells of the grill but the floating leaves can be scooped up & removed from the pond. No visit from the heron so far even though I see him flying by. Touch wood, heíll visit someone else instead. I recommend this project!
Service rating : Everything went well with order and all products appear good. Just a slight failure in communication was dealt with quickly and efficiently. Will deal with again when need arises.Product : Pleased with product. Thank you
I could not have wished for better service part order arrived very quickly I was informed of a delay of 1 item as it was out of stock and it was expected to arrive within a week 3 days later it was delivered. I will be using pondkeeper again as I am well pleased
Service rating : great service and fast deliveryProduct : works better than expected
Service rating : excellent all delivered within two daysProduct : I think these look very real
Service rating : Quick to send products, well packaged and good communication.Product : This is a lovely little filter, very basic and has to be cleaned regularly but gives a gentle and pleasing fountain. I bought another one as a present and our friend is very pleased with it. It is very simple to set up and there is no battery back up so when the sun doesnít shine the pump doesnít work. We really like it.
Always had prompt delivery and quality goods from Pondkeeper. Would recommend them.
Service rating : Fast delivery, great product, good price - RECOMMENDED TO ALLProduct : FAB - can't fault this item
Service rating : Service was fantastic ordering was easy and delivery was quick. No problem at allProduct : Quick to install easy to use and maintain
Service rating : excellent service as always excellent delivery and kept up to date with delivery detailsProduct : excellent service and excellent delivery love this item
Good quality product as advertised and delivered promptly
Excellent prompt service. Excellent products. Just what my pond needed. I would definitely recommend this company.
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