Returns, Refunds and Cancellations

If any item does not meet your expectations you may return it within 30 days. Please return it unused, including packaging & obtain proof of return from the carrier. Please ensure faulty products are clean and not soiled with pond water or mud. Pondkeeper will cover the cost of return for damaged and faulty products.

Please call our customer services team before returning an item on 05600 494427 or email us at returns@pondkeeper.co.uk. Remember to include your returns form included with your parcel and state whether you would like a refund or replacement. Your statutory rights are not affected.

If you need any help or further information please contact us.